To generate a top secret token for authentication, see Posting tokens authentication for API integration.
If you choose the Sync all customers and groups solution and configure a value for that SolarWinds Support Desk roles attribute, the value beneath the Default value if null (is optional) box have to be expressed in the following format:
This award is presented by our team of professionals to items that we predict demonstrate especially good quality when it comes to fulfilling the current desires with the B2B and SaaS marketplaces and enable providers with good and effective answers. As a completely ITIL-compliant support desk and asset management software package, Samanage presents a whole variety of IT integrated alternatives, both equally for giant enterprises and modest, medium firms.
The insights we obtain from partaking with them, in places like our THWACK on the web community, let us to construct items that clear up nicely-comprehended IT administration troubles in ways that technologies industry experts want them solved. This concentrate on the person and motivation to excellence in conclude-to-stop hybrid IT performance management has recognized SolarWinds like a globally chief in community management computer software and MSP solutions. Find out more now at .
The Dashboard supplies quick insights on all IT-associated incidents across your business. Values are introduced in graphs, metrics, and essential efficiency indicators (KPI) to assist managers and executives get the massive photo without having scouring by means of data piles.
There’s almost nothing unique in regards to the Know-how Foundation–lookup, tags, edit, documentation are all typical options–except to claim that it’s backed by a trusted ITIL-compliant backend.
“The IT Provider Desk samanaga is core to any IT Experienced's position and it is a thing that they connect with each day to serve their workforce.”
Our experts have conducted a full Samanage review detailing its options, person suggestions, customer service, along with other critical areas. Using our SmartScore system we gave Samanage an extremely enjoyable rating of nine.
We’ll also evaluate the most common person feedback in regards to the software package to show what true people today employing Samanage contemplate their services. Hopefully immediately after studying our Evaluation you’ll have an improved comprehension of exactly what the computer software does and how it can assist you business.
Even so, he also gives in-depth evaluations on a wide array of software solutions to help businesses discover appropriate selections for them. Through his perform, he aims that can help firms produce a more tech-forward method of their functions and triumph over their SaaS-associated difficulties.
The snapshot check out of the workforce’s assistance desk and IT assets inside the Samanage dashboard has authorized the crew to do some brief reporting, and has supplied visibility into just what the group is engaged on and forecasting what their times and weeks may appear to be. “It’s reassuring to view and know that Every single ticket is being resolved,”
“Is definitely the Laptop plugged?” It really is tech assistance’s most hated detail: the mundane duties of repeatedly addressing exactly the same trouble or troubles that can be fastened making use of, well, common perception. IT ought to deal with serious not trivial difficulties, like server crashes or procedure bugs.
Inside of a make a difference of weeks, we ended up capable to streamline our assistance requests and delivery flows by giving everyone–the big boss to assistance brokers to rank and file across departments–bigger visibility in their requests. Similarly, an agent can swiftly raise a ticket simply by clicking the “+” button within the interface.
“With more than 300 staff members, our monitoring method of spreadsheets, databases, and email messages couldn't retain us in addition to our responsibilities or larger assignments,”